Privacy Policy
Your trust matters to us
Introduction
CivicConnect (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our platform to file or track civic complaints.
Information We Collect
- Personal Information: Name, email, phone number (if provided during complaint submission).
- Complaint Data: Details of the complaint, location information (latitude/longitude if shared).
- Technical Information: IP address, browser type, device information, and usage statistics.
How We Use Your Information
We use the collected information for the following purposes:
- To register and forward your complaints to the appropriate department.
- To provide updates and track the status of complaints.
- To improve our services and ensure accountability.
- To comply with legal or regulatory obligations.
Data Sharing
CivicConnect does not sell or trade your personal data. Your complaint details are shared only with relevant government departments and authorized personnel to resolve the issue.
Data Security
We implement industry-standard measures to protect your information against unauthorized access, alteration, or disclosure. However, no online platform can guarantee 100% security.
Your Rights
As a user, you have the right to:
- Access the information you provided to us.
- Request corrections to your personal data.
- Request deletion of your personal information, subject to legal requirements.
Cookies
Our website may use cookies to enhance user experience and analyze usage trends. You can disable cookies in your browser settings if you prefer.
Third-Party Links
CivicConnect may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 privacy@civicconnect.in
Last Updated: September 2025