Help & FAQ
Answers to common questions about CivicConnect
Frequently Asked Questions
CivicConnect is a citizen engagement platform that allows residents to report civic issues,
forward them to the concerned government departments, and track resolution progress online.
You can easily file a complaint by clicking the "File Complaint" button on the home page.
Fill in the required details, submit the form, and your complaint will be assigned to the concerned department.
To track a complaint, enter your Complaint ID in the "Track Complaint" section on the home page.
You’ll be redirected to the complaint details page showing the current status and progress.
Complaints are routed to relevant departments such as Roads, Water Supply, Drainage, Tree Authority,
Fire Department, and others depending on the issue category.
No, you don’t need to create an account. Just provide your complaint details and contact information,
and you’ll receive a Complaint ID to track progress.
Resolution time depends on the nature of the issue and the concerned department’s workflow.
However, CivicConnect ensures transparency by keeping you updated on each step of the process.
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